Here are some of the frequently asked questions about us and our services.
Frequently asked questions about our services.
Crylac dynamic is an online based company that provides car/machine maintenance, repair, recovery and diagnostics as well as fleet services at the convenience of your home or work place removing the need to visit an auto shop or garage. Our services are convenient and pocket friendly since we don’t have much operational cost as opposed to the conventional garage and auto shops. You can easily book and get after service records and reports as well as expert advice sent to your Crylac account.
1.We come to you.
We offer all our services at your location. You can say goodbye to the stress of having to drive to a garage within your busy schedule. Have your vehicle services carried out without affecting your day to day activities and avoid instances of having to leave your vehicle at the garage or wait for it to get serviced or repaired. We help you save as much time as you can and invest that time in getting your activities done.
2. Have access to service records and receipts. After any service you can access all records and receipts for the services done and print them for future references and accountability. They are all sent to your email account after the service is done. This includes the mechanic’s inspection report on the state of your car. This information can go a long way in proving the value and functionality of your car/machine since records show your maintenance history.
3. Digital service reminders. You will always receive a text message or email on your phone every time your car/machine service nears. This will prevent cases of exceeding the required service mileage.
4. Simplicity and efficiency. Our main aim is to prevent the hustles of moving to auto repair shops and garages looking to have your car/machine serviced or repaired and instead let you use that time to continue on with your day to day activities. All this is achieved at the comfort of your home or workplace and therefore helping you increasing productivity in numerous ways.
5. Security. Having your car attended to you right in front of your home area or workplace goes a long way in fostering a sense of security knowing that your car is in safe environments. Our technicians can even walk you through the procedures as they carry them out. We work with very experienced and highly qualified technicians who will always leave your car/machine as good as new.
6. Customizable services. We give our clients a chance to comment on the service before booking is complete. Here clients can give suggestions on the spare parts to be used and if in any chance a client has changed a part recently which needs not to be changed again, we will comply. At times clients do have their own replacement parts and hence do not require the technician to come with them. In such a case, we will send the technician to come and install the parts the client has. This gives our clients the ability to be in control of the services they get. We however will not be responsible if any problems and faults are caused as a result of spares that we have not provided.
7. Client promotions [To be unveiled at a later date with more information] We are setting up client promotion programs where we appreciate our frequent clients. We will be according points for every service carried out. As a frequent client, you will accrue more and more points as you get services from us. This will give you a chance of receiving free services from us where everything will be catered for.
Navigate to the book service page and choose the service you want to book for. Then fill in the details of your car/machine at check out as you pick your preferred date of service and place order. After submitting, a text message will be sent to your phone via sms and email containing the service fee. To complete the booking, you will be required to pay the total service fee to the till number 5507307 account name Crylac dynamic. You will then be connected to a technician who will come to your location to carry out the service you have booked for on the date you chose. You should however ensure that you have jurisdictional rights for the location you want to have your service carried out. This is to ensure that the technician is able to carry out your service without any hinderances or restrictions.
1. Cars
These are the normal cars used by many people day to day. They include saloon cars, estate or touring wagons, pick-up trucks, suvs i.e landcruiser, harrier and more. We work on most of the common makes used in Africa and still new makes getting to the market. We have trained technicians for most makes.
2. Trucks.
These are heavy vehicles used in the construction industry to ferry construction materials to construction sites or also ferry goods from one point to another. They include dump trucks, midsize cargo trucks from manufacturers like shacman, mistubishi, fuso, isuzu and more.
3. Earth movers.
These are heavy machinery used in construction to move earth in activities like grading, excavating, bank slope cutting and more. These include graders, bulldozers, loaders, excavators, skidsteer loaders, back hoe loaders and more.
4. Heavy commercials.
These are transport vehicles used in ferrying goods in large quantities for long distances from ports, go downs and warehouses as such. These vehicles are from various manufacturers like Mercedes, Scania, Man, Iveco, Daf, Volvo and more.
5. Generators.
These are machines used in generation of electricity in instances of power outages and more. They are mostly used by individuals with businesses, companies with constant requirements of electrical energy and institutions.
More equipment will be added in a later date. Stay tuned for more.
VIN (vehicle identification number) or PIN (product identification number) also called CHASIS/FRAME number is a 17/12/13 digit code used to identify a product in this case a vehicle/machine. This code bears all the details of your car/machine including engine size, year of manufacture, tire sizes and more and is normally characterized by letters and numbers without spaces or the letters Q (q), l (i) and O (o). We need this information so as to be in a position to give you services as recommended by the manufacturer of your vehicle/machine.
Vehicles.
1. Dashboard
The VIN/CHASIS number is found in most cases on your vehicle’s dashboard specifically near where the dash board meets the edge of the windshield on the driver’s side. Its a 17 letter word that looks like a bar code as shown below. The best way to see it is by looking through the windshield from the outside of the vehicle.
2. Driver’s door pillar.
You may also find the VIN/CHASIS number on the driver’s side door of the pillar. To see this, open the door and look around the area where the door latches or locks to the car.
3. Under hood/bonnet.
You can locate the VIN/CHASIS number under the hood or bonnet of the vehicle beside the engine.
4. Boot/trunk.
You can locate the VIN/CHASIS number under the spare wheel in the boot or trunk. Lift the spare wheel to reveal the number.
5. Insurance documents.
Since your car is insured, you can find the VIN/CHASIS number mentioned on the car insurance documents or in the car/machine logbook (V5C) i.e your vehicle/machine’s title.
NB: If you cant find it, contact us though live chat or call number 0714389005.
Earth Movers.
backhoe loader vin/pin/serial/chasis numbers.
case backhoe loaders – located under the left side of the dash or under the left door on the side of the frame rail. may also be found under the base of the lower left arm.
CAT – foward of cabin just below loader arm on right or left side.
Jcb – on the left or right side of the cabin below lifting arm.
Komatsu – behind pedals in the cabin fixed to the fire wall.
excavator vin/pin/serial/chasis number
CAT excavators – can be found on the right-side exterior of the operator’s cab below the window, the left side of the operator’s seat as you open the door, the side in the cab by operator’s right foot or on the side of the boom arm just above the ladder.
Case excavators – right side bottom edge of the cabin below the windshield.
Hitachi, jcb excavators same as cat excavators.
Komatsu excavators – same as cat excavators. there may be a stamped vin number on the machine front between the two hydraulic arms at times covered by a komatsu sticker.
New holland excavators – some as case and cat, may also be a vin plate in the cabin by operator’s seat.
Volvo excavators – a metal vin plate on the front right side as you face the machine from the cab just below the screen.
Tractor vin/pin/serial/chasis number
can be found in:
the cab on the console seat platform or floor stamped into the chasis right or left side foward of the cabin.
on the tombstone
on the chasis frame in engine compartment.
on the front chasis behind the front wheel left or right side.
below the operator’s cab on the chasis or transmission.
Grader vin/pin/serial/chasis number.
can be found in the following places.
affixed to the seat base.
affixed to the contol console.
on the left or right side of the front of the cab.
generators.
can be found located on:
the lower right side
the rear corner of the generator
on the generator frame.
also try checking on the legal purchase documents of the generator.
NB: If you cant find it, contact us though live chat or call number 0714389005.
We can offer routine services, repairs, inspections, diagnostics and more provided there is space and not on public streets or towns. All our mechanics need is a flat and adequate space within your jurisdiction or control. This could either be a parking space, drive way or garage.
This is the state of your car/machine written down. It contains the state of the various systems of your car/machine according to the mechanic’s findings as he was servicing your car. Here, you can be able to know what requires replacement in the near future and it helps you solve any problems before they happen. They are generated after every service as evidence of service and as a report on the well fare of you car or machine. They are all uploaded to your Crylac account where you can download under records/uploads.
You can book for this service if your vehicle/machine has a problem and you do not know anything about the problem. A technician will come to your location to find out what the problem is and help you find the correct repair.
This is a written down report containing the problems your car/machine was found to have after a diagnostic service. This report comes in great detail including photos and explanations why the problem arose. This will help you to better understand what steps are required to restore your car/machine to normal working condition. This is also provided after a before purchase inspection service for you as the client to decide whether the car you want to purchase is fit for you. This report is uploaded to your Crylac account under records/uploads.
Currently we are only in Nairobi and parts of central but soon rolling out to other counties. We apologize for any inconvenience caused as a result.
Our technicians will always come to your location for the service. We do not have a location where you can bring your car.
We are available Monday to Saturday starting from 7.00 am to 6.00 pm. We are not open on Sundays except for emergency recovery services only.
Any sort of service is possible at your location with adequate space and without restrictions.
No we currently do not provide accident/collision related repairs however, we can always connect you with the best service providers in your area.
1. We will send you reminders via text message to prepare you and remind you of your upcoming appointment. This will be at least a day before the day of appointment.
2. On the day of appointment, you will get a call from the technician assigned to you and confirm his/her start of the journey to your location. The technician will always arrive at your location at the time you set to have your service delivered. However, we ask you to give an allowance of 30 minutes due to traffic and previous job constraints. If the mechanic does not show up after 30 minutes, you can then call us via 0714389005 and we will resolve the issue.
3. Its also our advice that you do not drive your vehicle/machine at least 40-60 minutes before the arrival of the mechanic.
4. When the mechanic arrives, make sure that you provide sufficient space for the mechanic to work on. You should ensure that you have jurisdictional rights to allow the service be done at the location you provide. You can dialogue with the mechanic as the service continues. Our technicians will always be ready to answer any of your questions.
5.After the service is done, a mechanic’s service report will be generated within 2-3 hours and sent to your Crylac account. It will contain every detail of the service done and mechanic’s overall rating on the health of your vehicle/machine.
Frequently asked questions about pricing and booking
For the best service we recommend that our clients should book for any service at least a day before the day of service. i.e 24 hours earlier.
After you have received a price quotation of the service you have booked for, follow the following steps ;
- Go to your Mpesa menu and select lipa na Mpesa.
- Then select buy goods and services.
- Enter the till number 5507307 and press OK.
- Enter the total quoted amount of the service and press OK.
- Enter your Mpesa pin and press OK.
- Ensure the name of the company is displayed as Crylac dynamic.
Prices are calculated in accordance with the current market prices of spare parts and we are well placed to come up with the best and fairest prices in the market. Prices will be sent to you via sms on your phone and email.
No, we do not have any additional costs.
Yes, you can cancel a booking. There is no fee charged when you cancel a booking earlier than 10 hours prior to the service time. When you cancel 10 hours or less to the service time, a fee of half the total service cost will be charged to offset service preparation and purchase costs.
To cancel a booking, you can;
1) You can send the words ‘cancel booking’ to the email cancel@crylacdynamic.com
2) You can fill in your details and cancellation message in the contact us field and submit
3) Call our helpline 0714389005 and give your details to effect the cancellation.
We offer a 12 hours and less money back guarantee. In less than 12 hours after you cancel any service, you will have a full refund of your money or half of the total amount you paid for if you canceled within 10 hours to your booking time. This is done to offset preparation and part purchases already made.
Yes we do charge a fee for diagnosis to cover inspection and transport costs.
The services that are not required will always be dropped right on the spot and your overall charged lowered as well. If in case more services are required, the mechanic will provide you with a list of them and you can choose to book and have them carried out or not. This report will be sent to your Crylac account as well as the mechanic’s inspection report.
We kindly ask you to grant our mechanic’s an allowance of 60 minutes since they can be caught up in traffic or a previous task allocation taking more than anticipated time. If in case you do not hear from your mechanic 60 minutes past your appointed time, please contact our helpline 0714389005 and we will resolve the issue. Rescheduling can also be arranged for.
Yes, you can choose a mechanic if you have used this service before. Just write down the name of the mechanic at the comments section before you place your order. This will however depend on the availability of the mechanic you choose. If not available, we will inform you.
You can book for a diagnostic service and have a mechanic come to your location and inspect your car/machine. The mechanic will then recommend the services that your car requires and provide an inspection report which will be sent to your email account. You can even contact us and inform us of the problem your car/machine is having and we can place an inspection service for you.
Frequently asked questions about spare parts and pricing.
The parts we purchase for our clients come from credible sources overseas. These are genuine parts or aftermarket parts that equal OE quality and are sure to give you the service you’ve always desired from your car/machine. A lot of due diligence is done to find the right spares for our clients and hence quality is assured. We offer genuine parts by default unless preferred otherwise by a client.
Yes, you can buy your own parts and have a mechanic come and install them for you. However, when clients purchase their own parts, warranty (if any) is voided and we will not be responsible for any problems resulted by parts we have not provided.
Yes, we do use second hand parts but only when a client has requested us to do so. Otherwise we use and we recommend the use of new and genuine parts for the best results. Second hand spare parts can also be preferred in the case where new parts are not available due to discontinuation of manufacture of certain cars/machines.
Services are paid through the company’s Lipa na Mpesa till number 5507307. You will receive a confirmation from Mpesa bearing the name Crylac dynamic .
Currently we don’t accept cheques. Apologies for inconveniences caused as a result.
Your service receipts will be sent to your Crylac account after the service. You will also receive the mechanic’s service report as well.
Frequently asked questions about mechanics and warranty.
We will always match you up with a mechanic who has experience and the appropriate training to work on your car/machine type.
The warranty feature is yet to be unveiled. As for now we do not offer any warranty on parts but we will soon offer it in the coming days. We still however would ensure our clients that our spare parts are of good quality since we only use genuine parts by default unless preferred otherwise by the client him/herself.
